Please e-mail email@example.com with any customer service questions. Your membership bundle entitles you to a Big Time Rush Membership gift. Membership purchases are a one time fee that expires one (1) year after purchase. Your gift will be shipped to you at the address provided during checkout. All membership bundle elements will be rendered invalid if resold. All bundle elements and contents are non-transferable; no refunds or exchanges; all sales are final. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your membership bundle elements, or have not received your confirmation, please email firstname.lastname@example.org Please add email@example.com to your safe senders list to ensure receipt of all necessary information.